Refund policy

- Digital Products (PDFs): Due to the instant-download nature of digital goods, we cannot offer refunds, cancellations, or exchanges once the files have been downloaded. If you experience any technical difficulties with your download, please contact us at shu.go.go.flower@gmail.com and we will resolve it immediately.
- Physical Books (Paperback): Since our books are printed on-demand through our partner, Lulu Direct, we only accept returns or replacements if the item arrives damaged or has a printing/binding defect. Please contact us at shu.go.go.flower@gmail.com with a clear photo of the defect within 14 days of delivery, and we will gladly arrange a replacement at no extra charge.